SMS Policy (Balanced Brain NP Privacy Policy)

Last updated: January 2026

Balanced Brain NP, LLC offers text messaging as a convenience for non-urgent, administrative communication only. Please read this policy carefully before using text messaging..

Appropriate Use of Text Messaging

Text messaging may be used for:

  • Appointment scheduling or rescheduling

  • Administrative questions

  • Prescription coordination or refill requests (non-urgent only)

  • General practice-related communication

Text messaging is not a replacement for clinical visits or medical advice.

Inappropriate Use / Emergencies

Text messaging must not be used for:

  • Psychiatric emergencies or crisis situations

  • Urgent or time-sensitive medical concerns

  • New or worsening symptoms

  • Medication changes, dose adjustments, or side-effect management requiring clinical assessment

This phone line is not monitored 24/7.
If you are experiencing a psychiatric emergency, feel unsafe, or are in crisis, please:

  • Call 911, or

  • Go to your nearest emergency room or local crisis center immediately.

Response Time

Messages are reviewed during normal business hours. Responses are not immediate, and same-day replies are not guaranteed.

Privacy & Consent

Text messaging may not be fully secure. By initiating or continuing communication via text, you:

  • Acknowledge and accept the potential privacy risks associated with SMS communication

  • Consent to receive text messages from Balanced Brain NP, LLC related to your care or administrative needs

  • Understand that standard message and data rates may apply

Opt-Out

You may opt out of text messaging at any time by replying STOP. After opting out, you will no longer receive text messages from this number.

Clinical Decision-Making

All medical and psychiatric decisions, including prescribing and treatment changes, are made solely by the licensed provider during scheduled appointments or appropriate clinical encounters. Text messaging does not establish real-time access to care.

If you have questions about this policy or prefer not to communicate via text, please contact the office during business hours.